Refund policy
Return Policy
At Dreambox Hair Co., we take pride in providing high-quality products. Due to the nature of our products, please review our return policy carefully.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, items must be:
- Unused
- Unwashed
- Unaltered
- In original packaging
- With all tags and ties still attached
For sanitary reasons, we do not accept returns on any products that have been installed, combed, brushed, cut, colored, or removed from the bundle ties.
Non-Returnable Items
The following items cannot be returned:
- Installed hair
- Custom or pre-order items
- Clearance or sale items
- Gift cards
Return Process
To start a return, please email us at [your email] with:
- Your order number
- Reason for return
- Photos of the product (if damaged or incorrect)
If your return is approved, return instructions will be provided.
Refunds
Once we receive and inspect your return, we will notify you of approval. If approved:
- Refunds are issued to the original payment method
- Processing may take 5–10 business days
- Original shipping fees are non-refundable
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
You must contact us within 48 hours of delivery for any exchange requests.
Return Shipping
Customers are responsible for return shipping costs unless the error was on our part.
We recommend using a trackable shipping service. We are not responsible for lost return packages.
Contact Us
If you have questions, contact us at:
Email: Dreamboxhairco@gmail.com
Business Name: Dreambox Hair Co.